Making connection – ICT support

April 29, 2008

I am presenting in a session that focuses on the changing learner experience. The first of four talks is given by Mick Jones and Ingrid Nix. Mick is extremely good at connecting up all the opportunities that occur in the OU – he is someone who seems to always be able to put some effort into any worthwhile initiatives. He has support OpenLearn in various ways but today the focus is more on how such things as our VLE, customer experience work, ICT support, changed help desk etc. have impacted on the faculty and on the learner. Ingrid presented results showing decreasing posts from learners over the last few years as a measure of  success. I guess this makes sense but feels a bit wrong as we spend some of our effort trying to increase posts into forums. The need for a more common set of measures included suggestions for a new IET student use of media survey (like an old approach we called PLUM Programme for Learner Use of Media). The problem is the division of data into many places that make monitoring difficult.

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